Samsung to investigate why Galaxy Fold screens are breaking down

Alfred Osborne
April 25, 2019

Samsung has been in the hot seat in recent weeks due to a wave of sudden screen damage on its innovative new Galaxy Fold device.

Reviewers for Bloomberg, The Verge and CNBC reported several different problems with the groundbreaking "foldable" screens on the new Samsung phone.

This isn't the first time Samsung has dealt with its devices malfunctioning.

"The screen of my Galaxy Fold review unit is completely broken and unusable just two days in". Samsung sent out early review units to prominent people in the tech world, and so far, the reaction has been met with some serious issues concerning the devices foldable screen.

Getting these issues surface up on the Internet just before the launch is the worst thing Samsung could have imagined before the launch of its next big thing, We'll advise everyone who's looking to get a Galaxy Fold to wait for a few weeks and first see what Samsung does to take care of this issue. We have received some reports regarding the main display on the samples provided.

The long-anticipated folding phone is about the size of a standard smartphone when folded, but can open up to the size of a small tablet. "Hard to know if this is widespread or not".

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The handset features a warning on its packaging, instructing users not to remove the screen's protective layer.

"Some units of Samsung Electronics's US$1,980 Galaxy Fold showed display troubles such as its display being turned off or flickering after it was used for one day or two", U.S, business cable TV channel CNBC said on April 17 (local time).

"A few reviewers reported having removed the top layer of the display causing damage to the screen", Samsung said in a statement.

A company spokesman also said it would make it clear that the top protective layer is necessary to prevent scratches. We will ensure this information is clearly delivered to our customers. Two journalists said they removed a thin, protective layer from the screens that they thought was supposed to come off, but was meant to stay.

However, CNBC's Haselton noted that his phone stopped working despite keeping the protective film intact.

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