Samsung Galaxy Fold screens are breaking within days, new owners say

Alfred Osborne
April 18, 2019

Bohn added that the device seemed to have a defective hinge, causing the screen to become "distorted" with a slight swelling that can be felt when you run your finger over it. We haven't seen any issues with the display during our testing. We're starting to get an answer to that question, though it's not going to be one Samsung will be happy to hear.Credit: Tom's GuideA quartet of reviewers who got early access to the Galaxy Fold are reporting issues with the device, from a bulging display to portions of the folded-out screen giving up the ghost. Once again, after just one day of use. To say this is a disaster for Samsung is probably underselling it. It looks like Marques Brownlee did the same thing, so we'll have to watch and see if his unit survives. He noticed a small bulge underneath the display right at the fold crease. It should be pretty clear here that Samsung's Galaxy Fold is experiencing some sort of hardware failure, specific to the display - rather than the software. People finally got to actually fold the device and it was exciting.

'The main screen includes a special protective layer, ' it reads. They're generally OK at protecting the display, but just bad when it comes to a top-notch display experience.

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The biggest take away for soon-to-be-Fold-owners is this: don't remove what looks to be protective plastic film on the screen. I removed it, not knowing you're not supposed to (consumers won't know either). CNBC was not among them, but Bloomberg's Mark Gurman and YouTube tech reviewer Marques Brownlee both inadvertently removed the film-which appears deceptively easy to do-and thus rendered their devices functionally useless. After removing the layer of the display, first the left half of the display died, then the display completely died.

Samsung's messaging to early reviewers explicitly reminded us that the top layer of the screen was not removable and that it would compromise the integrity of the display. Either way, it's not a very promising start for the Fold, and this issue also doesn't seem to have anything to do with the display's protective layer.

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