Wells Fargo Woes Continue; Employees Report Paychecks Not Deposited

Mae Love
February 10, 2019

Wells Fargo said most "critical" systems had recovered by the end of the day on Thursday. Customer centers are open but callers may face long delays, the bank said.

The consensus was their direct deposits were in their accounts, but that information wasn't reflected online.

The problems started early Thursday when Wells Fargo said smoke was reported at one of its data centers.

Although the bank said most services were restored, account holders posted on Twitter that cards still weren't working, they were unable to speak with customer service representatives and their direct deposits did not appear in their accounts.

Customers then began reporting they were not able to see their direct deposits in their accounts.

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Wells Fargo said an issue at one of their facilities caused a power shutdown. The bank says even though they weren't visible, the transactions were processed normally, and they should now be visible.

Users were still reporting issues to the website Down Detector on Friday and saying the issues were primarily with online banking, the website and mobile banking. We know this has created difficulty for our customers, and we are sorry to have let you down. "This issue has now been corrected", the bank said in a separate statement.

Business news outlet CNBC reported that the incident happened at a data center in Minnesota at around 5 a.m. CST Thursday and was under control starting at 9 a.m.

San Francisco-based Wells Fargo, the nation's third-largest bank, can't seem to catch a break when it comes to its customer service issues over the last few years.

"I apologize to our customers and team members for the inconvenience caused by yesterday's system issues", Wells Fargo CEO and President Tim Sloan said in a statement.

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