Bethesda's Support Ticket System Just Gave Away Tons of Private Information

Alfred Osborne
December 6, 2018

"We're planning to bring Fallout 76 offline for maintenance across all platforms around 6:30 p.m. EST (23:30 UTC) to apply a hotfix that will address a service issue", the notice from Bethesda reads.

Over the last week, Bethesda has been mired in uproar over a bag. The latest tale in the Fallout 76 collector's edition bag continues, this time with a cracker of an bug that users say resulted in their seeing other people's support tickets.

A new report coming from 4chan hints at serious development issues being faced at Bethesda Game Studios on Starfield. As I pointed out in a November unboxing article, that bag turned out to be "a cheap, flimsy carrying case", but what I didn't realize at the time was that Bethesda had originally advertised a higher-quality canvas bag as part of the $200 set. Not only does this snafu shake our faith in Bethesda's ability to keep private information private, but anyone who filed a support ticket and then had half a mind for identity theft could easily have copied the information and filed it away for later use. "I can see the problems you are having with the game, yes I'm having them too".

"Hi guys, we've resolved this issue".

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After submitting the tickets, however, the information was passed on to other users thanks to a technical error.

Bethesda has confirmed that they will not be providing patch notes following today's downtime.

The information leaked reportedly included names, email addresses and other contact details. The statement emphasized what kinds of data had been exposed: namely, the specific details that the bag-replacement support site requests, not "full credit card numbers or passwords". "Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation", the statement concludes. We plan to notify customers who have been impacted.

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