Windows 10 Update Pulled After Users Report Deleted Photos and Files

Alfred Osborne
October 10, 2018

Last week, Microsoft put the brakes on its Windows 10 October 2018 version 1809 update after some reports of post-update data loss. Back when it released the April 2018 update, Microsoft found that users with KFR enabled experienced empty copies of their Known Folders on the devices.

We have fully investigated all reports of data loss, identified and fixed all known issues in the update, and conducted internal validation. In addition to pulling the update, Microsoft kicked off an investigation into the matter, ultimately finding the problem.

Microsoft halted the Windows 10 October 2018 Update because it was deleting some people's files.

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This fixed version of the Windows 10 October 2018 Update is first being made available to Insiders for final testing and after analyzing the feedback and data from the Insider community, Windows 10 October 2018 Update will be re-released to the general public soon. So, if you moved your Downloads folder to D:\Downloads but still had a C:\Users\Name\Downloads folder with files inside it, Windows 10's October 2018 Update would remove the original folder and the files inside it. While Microsoft maintains that the number of users impacted by the problem was small ("one one-hundredth of one percent") the severity of the bug meant it deserved attention even if only a few people saw it.

Based on that statement, it appears that the deleted files may be recoverable, but it's definitely a good idea to refrain from using the computer further to ensure that things don't get overwritten and lost forever. They should have only deleted the folders if they were actually empty!

Microsoft is also updating the Feedback app in Windows 10 to enable a new feature that would allow Insiders to provide an indication of impact and severity when filing feedback.

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