Waitrose trials 'in-home' delivery service while you're at work

Mae Love
October 7, 2018

Waitrose says it is the first in the United Kingdom to test demand for such a service - initially with 100 customers located near its fulfilment centre in Coulsdon, south London - after seeing it prove popular in the USA and Scandinavia.

Waitrose has had a very, very bad idea, suggesting that in the future - or even right now in the small area it's testing this service enhancement in - your internet shopping delivery man might let himself into your (smart) home via an access code then unpack your shopping for you.

If the trial is successful, Waitrose expects to be able to make the service available to more than 1,000 customers in spring 2019.

Using Yale smart lock technology, the customer grants access to a Waitrose delivery driver by setting a temporary access code for the lock which is then sent to Waitrose via a secure app.

Profit margins on home deliveries are thin and Archie Mason, Waitrose head of business development, said that the supermarket has been looking for ways to make shopping even more convenient and fit in around busy lifestyles.

Customers must order at least six deliveries with a minimum order of £25 - conditions to be reviewed after the trial.

The drivers will help to put suitable foods in the fridge and freezer and leave other groceries on the kitchen counter, or wherever the customer prefers.

Triumphant Trump tweets his support for a Kavanagh victory
He said the FBI had done seven background investigations and argued that, had there been an issue, it would have surfaced sooner. Justice Neil Gorsuch, Trump's first nominee to the high court, graduated from the school in 1985, two years after Kavanaugh did.

Trump notably embarrass with toilet paper
At last when he reaches the top of the staircase he gives the crowd a final wave and enters the plane, where the tissue falls off. The reactions on Twitter has been very mixed with one user saying that whoever failed to mention it to him should be fired.

Season over: A's routed 7-2 by Yankees in wild-card game
Wolters got his first hit since September 10 in his playoff debut, and it was just the second postseason game for Oberg. Unlike the Yankees, Oakland didn't start quickly. "Apparently I'm a pariah", Hendriks said jokingly.

To ensure the whole process is secure and above-board, drivers will wear a chest-mounted camera to capture video of the delivery.

"Our heritage and priority is in security, but the technologies we're now working with means we can also collaborate with companies, like Waitrose, to also develop services that fit with modern life", he explained.

Yale is also working with Amazon on its in-home delivery trials in the US.

Last month, Waitrose announced that it was rolling out a 'two hour delivery' service for the first time, called Waitrose Rapid Delivery, whereby customers in select London postcodes can avail of speedy delivery of up to 20 items.

"This latest move from Waitrose is an example of existing players in the market investing in their service", commented Vanessa Henry, shopper insight manager at IGD.

"The concept of in-home delivery has started to prove popular in other countries so we are keen to establish if there is an appetite for it in the United Kingdom".

Other reports by

Discuss This Article