IPhone X users facing rear camera, Face ID issues

Alfred Osborne
May 7, 2018

MacRumous grabbed a document that Apple shared with the service outlets, explaining the matter. Apple has claimed that this new Face ID should replace the conventional Touch ID that was introduced with the iPhone 5s.

It seems to be fix season for Apple, as the company recently sent out special instructions to its Apple Authorized Service Providers for the iPhone 7 and iPhone X. The first deals with a microphone problem, while the second is concerned with Face ID.

And now, according to another leaked document sent out by Apple to its Authorized Service Providers, the company has detailed the process the service staff should follow when dealing with iPhone X units plagued by Face ID issues. If the diagnostic software returns a message such as "accessory not supported" or "device could not detect dock" then it asks tech guys to start working on fixing the microphone issue. Further, if it fails in this test, the employee has to eventually replace the whole unit with a new device for the consumer. Users see a grayed out speaker button during the call. A Reddit user might have the answer, as he says he went to an Apple Store after certain functions on his iPhone X's camera stopped working and his handset told him that "Face ID is not available, try again later".

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It's unclear what the link between rear and front camera is, but it sure looks like an issue with the dual-lens camera on the back might hinder Face ID functionality. If that doesn't work then it may be time to bring the phone to be fixed. Apple is offering an exception for this specific problem if your iPhone warranty has expired. The lenses differ on what they do.

Despite that Apple stated the issue is software-related, changing the mic would make this issue a hardware-related one.

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