GameStop Delays Unlimited Game Rental Service Before Launch

Alfred Osborne
November 14, 2017

There is no word when the program will be reinstated.

Apparently giving out unlimited used games for ten dollars a month is a much more complicated endeavor than anyone first assumed it would be. Kotaku's Jason Schreier reports that company employees said GameStop's computer system could not handle the stress of the PowerPass program, leading to what GameStop is calling a temporary setback rather than a full cancellation of the service.

GameStop has now put the PowerPass feature temporarily on hold. With said subscription, gamers could enter GameStop and pickup any used game within the store to take home. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", GameStop told Kotaku. They've been told to store the material in their backrooms until further notice.

Update: Asked for comment, GameStop replied to Polygon with this statement.

Those guests who have already purchased the service, we are allowing them to bring the pass and video game they have checked out, back to receive a full refund. At the end of the six months, customers would be allowed to keep one of the games they had rented during that timespan.

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GameStop PowerPass isn't quite ready for showtime.

GameStop isn't exactly renowned for their exemplary reputation as a games retailer. Still, even in areas with poor download speeds or rampant data caps from ISPs, customers might be inclined to order new games from Amazon rather than go to a retail outlet.

According to a GameStop employee, there were "a few program limitations" that required the whole shebang to be shut down until they can be corrected.

It's understandable for a new program to experience hiccups as it approaches its launch - that's what soft launches are for, after all.

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